We accept returns of products within 30 days of the receipt of your order. All products, whether used or unused, are eligible for return. Please ensure the product is sent back with the original packaging.

Exchanges

If you wish to exchange an item, please return the original item using the process outlined above, and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective electronic item, please contact us immediately at support@peachbly.com. Provide details of the issue along with your order number. We will work to resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a certain amount of days for the refund to post to your account.

Initiating Returns

To return or exchange your order, email Peachbly at support@peachbly.com to arrange for return shipping or pickup. Peachbly reserves the right to choose the return method and will provide instructions on how to proceed. Complete the returns process within one week of receiving instructions to avoid refusal.

Inspection and Return Processing

Upon receiving your returned product, we will inspect it to ensure it meets our return conditions. If the product is in its original condition and packaging, we will approve the return and process your refund application. Please allow up to 48 hours for processing. Once approved, your refund will be issued to your original payment method, typically taking 3 to 5 business days to appear in your account.

Return Address

Return address: PO BOX 3025 Whitten Road, Lakeland, FL 33811. Always contact us first for a Return Merchandise Authorization (RMA) and instructions to ensure efficient processing of your return and prompt issuance of refunds or exchanges.

Updates to this Return Policy

We reserve the right to update this Return Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For any questions, concerns, or clarifications about this Return Policy, or if you have issues with a return, please do not hesitate to contact us at support@peachbly.com.